Kinetic Digital Publishers

Kinetic Digital Publishers was handling a growing volume of author inquiries, manuscript status checks, and customer support calls manually. Their small team was overwhelmed — response times were slow, queries fell through the cracks, and staff spent more time on repetitive phone calls than on editorial and business development work.

We deployed Talkobotic — our proprietary AI voice agent platform — to handle inbound calls and route inquiries intelligently. The voice agent manages manuscript status updates, order tracking, and general FAQs autonomously, while escalating complex queries to the right team member. Integration with their existing CRM ensures every interaction is logged and actionable.